Expand with Support and Maintenance

Give your website the edge with a tailor made, responsive, attractive and functional design.

Professional Website Support and Maintenance

Your website is like any vehicle, if it’s not regularly maintained and serviced, it will eventually break down. With millions of websites and services out there, there is a lot of competition. Your competitors are all scrambling to ensure their website ranks highly on search engines. We believe the best way to ensure that your website stays ahead of the game is to ensure that it is properly maintained and regularly upgraded.

You need to perform regular website maintenance. Most website maintenance can be self-service but it’s better to hire a website maintenance service EziWeb to help you with it. This way, you can worry less about maintaining your website and focus on growing your business.

ziWeb is happy to manage your website on an ongoing basis. As such, we have three support plans available for you to choose from. These plans are to help maintain your website if you don’t have the time or expertise.

Note that the support plans are for maintenance purposes and any major website upgrades/overhauling/migration are quoted for on request. We’re available Mon-Fri to discuss and quote for your individual needs.

A custom design package charges you for the time and skills used to create and administer your website and not for the software used to set up your site. Thousands of WordPress and Joomla extensions (components, modules, widgets and plugins) are currently available to enhance your website. Some are free, some require a once-off payment and others require annual subscriptions.


Discuss your Support or Maintenance requirements



Support and Maintenance options

Occasional Support (Pre-paid)

Software and Security Maintenance

Software and Content Maintenance

Customised Support and Maintenance

Facebook Support Groups

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Compare our Support and Maintenance Plans

Standard Support:
Occasional
Pre-paid

From R199.00

Per 30-minute unit
This plan is for someone who wants to roll out occasional improvements to their site, like the installing and setup of apps, or upgrading the CMS. It also includes updates to calendars, social media updates and publishing newsletters. You are responsible for all software licenses and costs. Remote support, e.g. setting up your email account on your PC/ laptop, etc. also available.
Apps installations & support
Per 30-minute unit
No software licensing
Third-party updates
Basic content assistance
Website restorations
SEO, E-commerce, directory, social media licensing & maintenance and content writing are discussed and quoted for on request
Could best be described as a pay as you go service

Advanced Support:
Software and Security Maintenance

From R299.00

Per month
This plan is for managing your site by checking and updating all software and licensing for your site, like Joomla! or WordPress (security) updates, third party (apps/ plugins) updates, licensed template updates, install and configure security software such as Akeeba Admin Tools Pro and Akeeba Backup Pro. We will do weekly backups. Licensing of Akeeba, agreed upon templates, JCE Editor Pro carried by EziWeb.
Checking & updating software & licensing
No time restrictions on updates and backups
Includes software licensing
Third-party updates
No content maintenance
SEO, E-commerce, directory, social media licensing & maintenance and content writing are discussed and quoted for on request
Worry less about maintaining your website and focus on growing your business.

Master Support:
Software, Security & Content Maintenance

From R599.00

Per month
This plan includes all of the services available in our "Software and Security Maintenance Plan" as well as the added services to do major and minor site updates on a regular basis, like updating calendars, sending newsletters, publishing images/ basic content changes, etc.
Content, photo, video, calendar, newsletter publishing (content, images & data supplied by customer)
Content updates up to 120 min per month
Checking & updating software & licensing
No time restrictions on updates and backups
Includes software licensing
Third-party updates
SEO, E-commerce, directory, social media licensing & maintenance and content writing are discussed and quoted for on request
We maintain your website if you don’t have the time or expertise to do so.

Do you need help with creating content or designing artwork?

We have some excellent creatives on board that can help you. So, if our current Plans are simply not covering everything you need, let us know and we’ll contact you to discuss a fuller, tailor-made package.

Mobile environments require simpler navigation, focused content and fast page loads. It has less clutter and is, therefore, easier to use.

Our Preferred Design Software

EziWeb uses two of the most popular CMS systems, namely WordPress or Joomla. They are both well tried and tested award-winning Open Source Content Management Systems which enable us to build websites and powerful online applications. Many aspects, including their ease-of-use and extensibility, have made them some of the most popular website software available.

Should you prefer, we could even design your website with our Site.pro builder (drag and drop) and then hand it over to you for updates and maintenance.

Site.pro is user-friendly focused

Import or Drag and Drop your new website in 15 minutes

Everyone can create awesome websites - no coding needed
Site.pro is versatile and can work for a variety of consumers and businesses
Free with EziWeb Hosting Plans
Free Email Accounts
Extensive Knowledgebase
Invitation to EziWeb Site.pro Facebook Support Group

WordPress is blog- or content focused

WordPress powers 24% of the web. Loved by NGO's

Get online and get publishing, quickly
WordPress, associated with simple blogs, is also a great solution for landing pages and even more complex sites
Free with EziWeb Hosting Plans
Free Email Accounts
Extensive Knowledgebase
Invitation to EziWeb WordPress Facebook Support Group

Joomla is portal- or community focused

Suites sites with large amounts of users, e.g. directories

Keeps track of every piece of content on your website
Websites ranging from small blogs to large Goverment sites run Joomla! CMS.
Free with EziWeb Hosting Plans
Free Email Accounts
Extensive Knowledgebase
Invitation to EziWeb Joomla Facebook Support Group

Frequently Asked Questions

To help you make an informed decision, we've compiled a list of our most frequently asked questions relating to the Support and Maintenance Plans listed on this page.

If you can't find the answer to your question or if you would like more information about it, please feel free to contact us at any time and we'll be happy to assist you.

Submit Your Questions
EziWeb is proud to offer our customers exceptional support. We are trained, friendly and dedicated to providing you value for your money and trust.
We offer a Knowledgebase with easy tutorials that will assist you with all aspects of building and maintaining your website.
We are constantly improving our Knowledgebase to make your customer experience Ezi and Exciting.
Yes. We have several options. Standard (Occasional - pre-paid), Advanced Support (Software and Security Maintenance), Master Support (Software, Security & Content Maintenance) and Customised Support. These options are for customers who don’t have the time or expertise to maintain their own websites. Our Maintenance Plans allows you to focus on growing what you are good at - your business, charity or hobby.
Yes. Standard Support or occasional pre-paid support can be ordered at any time needed. Simply login on our client area, select the Builder Plan you need support for and then from "Add-ons" order your Support. It would, however, be advisable to first create a support ticket for an assessment and quote before you order.
Yes. Our Advanced-, Master- and Custom Support Plans can be ordered at any time but preferably when you order your Website Builder Plan. Simply login on our client area, select the Builder Plan you need Support and Maintenance for and then from "Add-ons" order your chosen Support Plan.
Consider our Support and Maintenance Plans to ensure a safe, updated and contemporary website.
Yes. We provide specialised SEO, E-commerce, Directory, Social media, Software licensing & maintenance and Content writing services.
Contact us for a detailed assessment and quote.
Yes. But be advised that all licensed security software, template licenses, etc. we used to maintain your website with, will be removed from and/or replaced with free/limited software. You could, however, keep the software by purchasing your own licenses. Contact us for information about our software providers.
See our Knowledgebase for more info